manager operating system

Is 2026 the Year You Finally Turn Your Front-Line Managers into Multipliers?

Most sales organizations are handing their front-line managers a hospital pass. Coaching is reactive, inconsistent, and unsupported. This post breaks down what CROs revealed in our end-of-year coaching quiz and why 2026 must be the year you turn managers into true performance multipliers with an AI-Powered Manager Operating System.

Knowledge vs Wisdom: The Difference Between Knowing What’s Wrong with Your Rep and the Wisdom to Understand What to Do About It

Your sales tech stack can tell you what’s wrong with your rep’s performance, but it can’t coach them. Causal AI helps surface the signal, but it’s the manager’s wisdom that turns insight into action. Learn why knowledge alone won’t move the needle, and how CoachEm empowers managers to coach smarter, not harder.

From Firefighting to Future-Proofing: The 4 Levels of Sales Coaching

Most managers think they’re coaching when they’re really firefighting or mentoring. In this article, Colum Lundt explains the four levels of sales coaching—no real coaching, general talk, deal coaching, and developmental coaching—and shows how moving up the levels transforms reps and results.

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